ProLingo Editors' Refund Policy

ProLingo Editors is your Language Solutions Partner with a Reliable Refund Policy. At ProLingo Editors, we value our clients' satisfaction and strive to provide transparent and fair terms for cancellations and refunds. Please note the following guidelines for cancellation requests:

1. Cancellation Process:

- Cancellation requests must be raised exclusively through email at info@prolingoeditors.com.

2. Refund Eligibility:

- If the translation delivery date is the same as the translation order date, cancellation requests must be submitted within 30 minutes after placing the translation order for a 100% refund (Bank processing fee will be deducted, if any). Requests received after this time window will not be eligible for any refund, and work on the translation order will cease with no final delivery.

- If the time span between the translation order date and delivery date is 24-48 hours, cancellation requests must be submitted within 1 hour after placing the order for a 100% refund (Bank processing fee will be deducted, if any). Requests received after this time window will not be eligible for any refund, and work on the translation order will cease with no final delivery.

- If the time span between the translation order date and delivery date is 48-96 hours, cancellation requests must be submitted within 2 hours after placing the order for a 100% refund (Bank processing fee will be deducted, if any). Requests received after this time window will be eligible for a 50% refund (Bank processing fee will be deducted, if any), and work on the translation order will cease with no final delivery.

- If the time span between the translation order date and delivery date is more than 96 hours, cancellation requests must be submitted within 4 hours after placing the order for a 100% refund (Bank processing fee will be deducted, if any). Requests received after this time window will be eligible for a 50% refund (Bank processing fee will be deducted, if any), and work on the translation order will cease with no final delivery.

3. Refund Processing:

- Refunds for eligible cancellations will be processed within 7 working days. Refund will be done in bank account only and Bank processing fee will be deducted, if any.

We appreciate your understanding of these policies as they enable us to maintain a high standard of service for all our clients. If you have any questions or concerns, please feel free to contact us at info@prolingoeditors.com.